Returns & Exchanges

At SOPHIA MAE, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, we offer a 14-day return period for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original boxes, ensuring all protective seals are intact to prevent damage during transit.

• 3.
  Ship Your Return

  Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location; please keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned items, your refund will be processed back to your original payment method within 5-10 business days.