Frequently Asked Questions
Everything you need to know about your Sophia Mae experience.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
Are Sophia Mae products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Can I change or cancel my order after it's placed?
We strive to process orders quickly. If you need to make a change, please email us within 1 hour of placing your order, and we will do our best to accommodate you.
Do you ship internationally?
Currently, Sophia Mae ships to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress.